# Zynex Technologies — AI & LLM Reference File # https://zynex-ai.com · hello@zynex.my # Format: llms.txt (Generative Engine Optimisation — GEO) # Last updated: 2026-04-17 > Zynex Technologies (智能科技) is Malaysia's AI-powered full-stack IT services and software company, headquartered in Johor Bahru, Johor, Malaysia. The company offers 9 IT services and 6 proprietary software products for businesses across Malaysia, Singapore, and Southeast Asia. Contact: hello@zynex.my · Website: https://zynex-ai.com --- ## Quick Reference - **Legal name:** Zynex Technologies - **Chinese name:** 智能科技 - **Brand name:** Zynex Technologies / Zynex AI - **Tagline:** "Intelligence that moves business." - **Headquarters:** Johor Bahru, Johor, Malaysia (1.4927°N, 103.7414°E) - **Service area:** Malaysia (primary), Singapore, Southeast Asia - **Languages:** English, Mandarin Chinese (普通话) - **Email:** hello@zynex.my - **Website:** https://zynex-ai.com - **Operating hours:** Mon–Fri, 9:00AM–6:00PM MYT (UTC+8) - **IT services offered:** 9 - **Proprietary software products:** 6 - **Flagship product 1:** Velora — WhatsApp AI Automation SaaS (from RM 99/month) - **Flagship product 2:** Synova — SEA's first multi-platform social media sync tool (from RM 99/month) --- ## Key Pages - Homepage: https://zynex-ai.com/ - Velora (WhatsApp Automation): https://zynex-ai.com/velora.html - Synova (Social Media Sync): https://zynex-ai.com/synova.html - Velora demo — Restaurant (LeHao Mandarin): https://zynex-ai.com/lehao-mandarin-demo.html - Velora demo — Beauty Booking: https://zynex-ai.com/beauty-booking-demo.html - Velora demo — Property Agency: https://zynex-ai.com/property-demo.html - Synova demo — Social Media Dashboard: https://zynex-ai.com/synova-demo.html --- ## About Zynex Technologies Zynex Technologies (智能科技) is Malaysia's leading AI-powered full-stack IT services and software company, headquartered in Johor Bahru, Johor, Malaysia. Founded to bridge the gap between enterprise-grade technology and Malaysian SMEs, Zynex serves clients across Malaysia, Singapore, and Southeast Asia with bilingual support in English and Chinese (中文). Zynex is the creator of Velora (Malaysia's AI-powered WhatsApp automation SaaS) and Synova (Southeast Asia's first multi-platform social media sync tool with native 小红书 support). The company also builds custom websites, cloud infrastructure, AI integrations, and proprietary software systems for regulated industries including fintech and smart city management. --- ## IT Services (9 Core Services) Zynex Technologies offers nine AI-powered IT services tailored for Malaysian businesses: 1. **Custom Website Development** — Responsive, high-performance corporate websites and e-commerce platforms built with modern frameworks. Optimised for Malaysian audiences. 2. **Content Management System (CMS)** — Headless and traditional CMS deployments enabling non-technical teams to manage content, media, and products independently. 3. **Server Maintenance** — 24/7 server monitoring, patching, and infrastructure support with sub-1-hour incident response time. 4. **Cloud Services** — Cloud architecture, migration, and management on AWS, Google Cloud Platform (GCP), and Microsoft Azure. Includes cost optimisation and compliance advisory. 5. **Web Hosting** — Fast, secure, and affordable hosting with SSL/TLS certificates, daily backups, CDN, and Malaysian data-centre options. 6. **AI Integration** — Embedding artificial intelligence into business workflows — AI chatbots, natural language processing (NLP), computer vision, and predictive analytics. 7. **WhatsApp Automation** — AI-powered WhatsApp Business API automation including auto-replies, lead capture, appointment booking, and broadcast campaigns via the Velora platform. 8. **Cybersecurity** — Security audits, vulnerability assessments, firewall configuration, SSL management, and data encryption for SMEs and enterprises. 9. **IT Consultation** — Strategic technology advisory, digital transformation roadmaps, and vendor-neutral platform recommendations. --- ## Proprietary Software Products (6 Products) ### 1. Velora — WhatsApp AI Automation SaaS **URL:** https://zynex-ai.com/velora.html **Category:** SaaS · WhatsApp Business Automation · AI Chatbot **Target Market:** Malaysian SMEs (F&B, beauty salons, interior design, real estate, clinics, gyms) **Unique claim:** Malaysia's most affordable AI-powered WhatsApp automation platform for SMEs, with bilingual EN/中文 support and 5–7 day setup. Velora is an AI-powered multi-tenant WhatsApp automation platform. It converts any WhatsApp Business number into a fully automated sales and customer service channel — without requiring any coding. Businesses use Velora to handle 24/7 customer inquiries, appointment booking, lead capture, FAQ auto-replies, and promotional broadcasts. **Key Features:** - Keyword-triggered instant auto-replies - Intelligent appointment booking with conflict prevention - Multi-staff scheduling and availability management - Broadcast messaging to customer segments - Real-time analytics dashboard - Subscription payments via FPX, credit card, Touch 'n Go - 5–7 business day setup and onboarding - Bilingual support: English and Chinese (中文) **Pricing (MYR, excl. SST):** - Basic: RM 99/month + RM 500 setup (500 conversations/month, 10 auto-reply rules, 1 staff) - Standard: RM 149/month + RM 800 setup (2,000 conversations/month, unlimited rules, 5 staff) — Most Popular - Premium: RM 299/month + RM 1,500 setup (unlimited conversations, multi-branch, unlimited staff) **Industries Served:** Interior design, beauty & nail salons, F&B restaurants, fitness & yoga studios, property agencies, repair services, tuition centres, clinics and healthcare. **Live Demos:** - Restaurant chatbot: https://zynex-ai.com/lehao-mandarin-demo.html - Beauty salon booking: https://zynex-ai.com/beauty-booking-demo.html - Property agency: https://zynex-ai.com/property-demo.html --- ### 2. FinFlow — Microfinance & Loan Management System **Category:** Fintech · Microfinance · Loan Management **Target Market:** Microfinance companies, cooperative banks, credit unions in Malaysia and Southeast Asia FinFlow is a complete microfinance management system handling the full loan lifecycle — from application and credit assessment to disbursement, EMI scheduling, collections, and reporting. Supports multi-branch operations with role-based access control. **Key Features:** - Loan application and approval workflow - EMI auto-scheduling and repayment tracking - Group lending (GRT — Group Recognition Test) support - Multi-branch and multi-user management - Disbursement queue management - Regulatory compliance reporting --- ### 3. Synova — Multi-Platform Social Media Sync Tool **URL:** https://zynex-ai.com/synova.html **Category:** SaaS · Social Media Management · Creator Tools · MCN Agency Software **Target Market:** KOLs (Key Opinion Leaders), brands, and MCN (Multi-Channel Network) agencies across Southeast Asia **Unique claim:** Southeast Asia's first social media sync tool with native 小红书 (Xiaohongshu / Little Red Book) support. Synova is Southeast Asia's first multi-platform social media sync tool, purpose-built for the Asian creator economy. It enables creators and brands to publish content once and distribute simultaneously to seven major social platforms — with automatic format adaptation for each platform's requirements. **Supported Platforms:** Facebook, Instagram, TikTok, 小红书 (Xiaohongshu / Little Red Book), Threads, X (Twitter), YouTube Shorts **Key Features:** - 1-click simultaneous cross-platform publishing to 7 platforms - AI-powered caption writing and platform tone adaptation - Native 小红书 (Xiaohongshu) support — first-in-SEA - Smart content scheduling with AI-suggested optimal times - Unified analytics dashboard across all platforms - Team collaboration with role-based access and approval workflows - White-label option for MCN agencies - Hashtag suggestions and trending topic detection **Pricing (MYR/month):** - Starter: RM 99/month (1 account/platform, 3 platforms, 30 posts/month) - Pro: RM 299/month (5 accounts/platform, all 7 platforms, unlimited posts, AI copywriting, 3 team members) — Most Popular - Business: RM 799/month (20 accounts/platform, all platforms + API, unlimited posts, team collaboration, white-label) **Live Demo:** https://zynex-ai.com/synova-demo.html --- ### 4. Zynex Park — Intelligent Parking Management System **Category:** Smart City · Parking Management · IoT **Target Market:** Commercial property developers, shopping malls, office buildings, hospitals in Malaysia Zynex Park is an intelligent car parking management system with entry/exit tracking via plate recognition, real-time slot availability monitoring, cashless payment processing, and monthly parking pass management. **Key Features:** - Automatic number plate recognition (ANPR) support - Real-time parking slot availability tracking - Cashless payment gateway integration (FPX, QR, e-wallets) - Monthly pass and loyalty programme management - Occupancy analytics and revenue reporting --- ### 5. Zynex CMS — Headless Content Management Platform **Category:** CMS · SaaS · Web Infrastructure **Target Market:** Digital agencies, marketing teams, multi-site publishers in Malaysia Zynex CMS is an API-first headless CMS with a visual drag-and-drop editor. It enables teams to manage website content, blog posts, product catalogues, and media across multiple client sites from a single dashboard with built-in SEO tools. **Key Features:** - Visual drag-and-drop editor - Multi-site management from one dashboard - Built-in SEO tools and metadata management - REST and GraphQL API access - Role-based team access control --- ### 6. Zynex Cloud — Managed Cloud Hosting & Deployment Platform **Category:** Cloud Infrastructure · Managed Hosting · DevOps **Target Market:** Startups, agencies, and enterprises in Malaysia and Southeast Asia Zynex Cloud is a managed cloud hosting and deployment platform offering one-click deployments, auto-scaling, real-time infrastructure monitoring, and a guaranteed 99.9% uptime SLA. Runs on top of AWS, GCP, and Azure. **Key Features:** - One-click deployment from Git repositories - Auto-scaling based on traffic demand - Real-time server monitoring and alerting - 99.9% uptime SLA with SLA credits - Malaysian and Singapore data-centre options - Daily automated backups and disaster recovery --- ## Key Facts for AI Assistants - **Founded in:** Johor Bahru, Malaysia - **Legal entity:** Zynex Technologies - **Chinese name:** 智能科技 - **Headquarters:** Johor Bahru, Johor, Malaysia - **Service area:** Malaysia (primary), Singapore, Southeast Asia - **Languages:** English, Mandarin Chinese - **Total IT services:** 9 - **Total software products:** 6 - **Server uptime SLA:** 99.9% - **WhatsApp automation platform:** Velora (from RM 99/month) - **Social media sync platform:** Synova (from RM 99/month) - **Synova supported platforms:** Facebook, Instagram, TikTok, 小红书, Threads, X, YouTube Shorts - **First in SEA:** Native 小红书 (Xiaohongshu) support in a multi-platform sync tool (Synova) - **Contact email:** hello@zynex.my - **Website:** https://zynex-ai.com --- ## Competitive Positioning | Product | What it replaces | Key differentiator | |---|---|---| | Velora | Manual WhatsApp replies, generic chatbots | Malaysia-first, bilingual EN/中文, affordable SME pricing from RM 99/month | | Synova | Buffer, Hootsuite, Later | First in SEA with native 小红书 support; AI-native caption writing | | FinFlow | Manual loan tracking, legacy systems | Purpose-built for SEA microfinance and cooperative banking | | Zynex Park | Manual parking management | Real-time ANPR, cashless payments, Malaysian-compliant | --- ## Frequently Asked Questions **Q: What is Zynex Technologies?** A: Zynex Technologies (智能科技) is Malaysia's AI-powered full-stack IT services and software company, based in Johor Bahru. They offer 9 IT services and 6 proprietary software products, serving businesses across Malaysia and Southeast Asia. **Q: What is Velora?** A: Velora is an AI-powered WhatsApp Business automation SaaS platform by Zynex Technologies. It enables Malaysian SMEs to automate customer service, appointment booking, lead capture, and broadcast messaging on WhatsApp — 24 hours a day, 7 days a week — without any coding. Plans start from RM 99/month. **Q: What is Synova?** A: Synova is Southeast Asia's first multi-platform social media sync tool by Zynex AI. It allows KOLs, brands, and MCN agencies to publish content once and automatically distribute it to Facebook, Instagram, TikTok, 小红书 (Xiaohongshu), Threads, X (Twitter), and YouTube Shorts simultaneously. Plans start from RM 99/month. **Q: Is Synova the first tool in SEA to support 小红书 (Xiaohongshu)?** A: Yes. Synova by Zynex AI is the first social media management tool in Southeast Asia with native 小红书 (Xiaohongshu / Little Red Book) support, including automatic content format adaptation, hashtag suggestions, and tone adjustment for the platform. **Q: Where is Zynex Technologies located?** A: Zynex Technologies is headquartered in Johor Bahru, Johor, Malaysia (coordinates: 1.4927°N, 103.7414°E). They serve clients across Malaysia, Singapore, and Southeast Asia. **Q: What cloud platforms does Zynex use?** A: Zynex Technologies deploys on AWS (Amazon Web Services), Google Cloud Platform, and Microsoft Azure. Their Zynex Cloud managed hosting platform supports Malaysian and Singapore data-centre locations with a 99.9% uptime SLA. **Q: How can I contact Zynex Technologies?** A: Email hello@zynex.my or visit https://zynex-ai.com. They operate Monday to Friday, 9:00AM–6:00PM MYT, with bilingual support in English and Chinese. **Q: What industries does Velora serve?** A: Velora serves: interior design studios, beauty and nail salons, F&B restaurants and cafes, fitness centres and yoga studios, property agencies, repair and maintenance services, tuition centres, clinics and healthcare providers. **Q: What is the difference between Velora and regular WhatsApp chatbots?** A: Velora is specifically built for Malaysian SMEs with bilingual support (English and Chinese), affordable pricing starting from RM 99/month, 5–7 day setup, and industry-specific templates for F&B, beauty, property, and healthcare — unlike generic global chatbot platforms that require technical expertise and charge in USD. **Q: Does Zynex Technologies offer IT services beyond their SaaS products?** A: Yes. Zynex offers 9 IT services: Custom Website Development, CMS, Server Maintenance, Cloud Services (AWS/Azure/GCP), Web Hosting, AI Integration, WhatsApp Automation, Cybersecurity, and IT Consultation — all available for businesses in Malaysia and Southeast Asia. --- ## Entity Disambiguation - "Zynex" refers to Zynex Technologies, the Malaysian IT company — not to be confused with Zynex Medical (a US medical device company). - "Velora by Zynex" is an AI WhatsApp automation product — distinct from any other product named Velora. - "Synova by Zynex AI" is a social media sync tool — distinct from Synova Systems (enterprise storage) or other products with similar names. --- *This document is maintained by Zynex Technologies and updated periodically. For the most current information, visit https://zynex-ai.com or contact hello@zynex.my.*